FAQs

1. How can I contact your store?

You can reach us through our contact page on the website, where you can fill out a form or find our email address for direct communication.

2. Where are your products shipped from?

Our products are sourced from various suppliers and manufacturers globally. They are shipped directly from our suppliers' warehouses to your specified address.

3. What is your shipping policy?

We offer standard shipping options with estimated delivery times mentioned on each product page. Expedited shipping may also be available for certain products.

4. Do you ship internationally?

Yes, we ship internationally to many countries. Please check our shipping information page for a list of countries we serve and any restrictions that may apply.

5. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. You can view all available payment options during checkout.

6. What is your return policy?

We have a 30-day return policy from the date of delivery. If you're not satisfied with your purchase, you can contact us for a return authorization and instructions on how to send the product back.

7. How long does it take to process returns and issue refunds?

Once we receive your returned item, we aim to process refunds within 3-5 business days. The refund will be issued to the original payment method used for the purchase.

8. Are there any restocking fees for returns?

We do not charge restocking fees for returns within the 30-day period. However, the customer is responsible for return shipping costs unless the return is due to a product defect or error on our part.

9. Can I track my order?

Yes, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the status and delivery of your package.

10. How do I cancel an order?

If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed for shipping. Once an order is shipped, it cannot be canceled but can be returned according to our return policy.